我国现有上千万家中小企业,其中只有少数企业连通了Internet,引进或开发了各种应用软件,在企业的生产和管理中发挥着重要作用。随着市场竞争的焦点由传统的单一的产品质量的竞争转移到以客户为中心的服务的竞争,部分已有一定的MIS应用基础的中小企业,正在考虑建立自己的客户关 There are tens of millions of SMEs in our country. Only a few of them have connected to the Internet and introduced or developed various kinds of application software, playing an important role in the production and management of enterprises. As the focus of market competition shifts from the traditional competition of single product quality to the competition of customer-centered service, some SMEs that already have some MIS application foundation are considering setting up their own customers