河南新安县电业局现有低压用电客户14.39万户,数量庞大,效能监察工作虽然年年开展,但是往往流于形式,每年都是下个文件,上报个总结了事,没有深入现场,收获不大。造成客户基础资料与营销MIS系统数据不符,低压客户超容用电、私自改变用电类别、计量装置差错、窃电事件时有发生。一、解决问题的思路和方法 Xin’an County, Henan Electric Power Bureau, the existing low-voltage electricity customers 143,900, a large number of performance monitoring, although carried out every year, but often in the mere formality, the next file every year, reported a summary of the incident, there is no in-depth site, Not much gain. Resulting in the customer base data and marketing MIS system data does not match, low-voltage customers exceed the capacity of electricity, privately change the type of electricity, measuring device error, theft occurred from time to time. First, to solve the problem ideas and methods