近年来,我国民航事业发展如火如荼,旅客增长的无限性与航空公司服务资源有限性的矛盾日益尖锐,运行品质的保证和提升成为各个航空公司关注的热点。福州航空公司作为国内从筹建到运营时间最短的航空公司,保证良好的运行品质对其稳健发展至关重要。首先介绍了航空公司运行品质的定义、内容和提高运行品质的措施;然后定性分析了福州航空运行品质现状,有针对性的提出了六点福州航空公司提高运行品质的优化建议。 In recent years, the development of civil aviation in China is in full swing. The contradiction between the unlimited growth of passengers and the limited service resources of airlines has become increasingly acute. The assurance and promotion of operational quality have become the hot spots of concern for all airlines. Fuzhou Airlines, as the shortest domestic airline from preparation and operation, ensures that good operational quality is crucial to its sound development. First of all, it introduces the definition, contents and measures to improve the running quality of airlines. Secondly, it qualitatively analyzes the current status of air quality in Fuzhou and puts forward some suggestions to improve the running quality of the airlines in Fuzhou.