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目的:探讨品管圈活动对降低护理不良事件发生率的影响。方法将品管圈十大步骤运用于降低不良事件的发生,对2015年4月至2016年3月骨科住院患者开展圈活动,并与2014年4月至2015年3月未开展品管圈活动的骨科住院患者进行比较。结果不良事件发生率降低35%,目标达成率为140%。结论品管圈活动对降低护理不良事件、提升护理质量、提高患者满意度有积极作用,是值得倡导与推广的管理方法。
Objective: To investigate the impact of quality control activities on reducing the incidence of nursing adverse events. Methods Ten steps of quality control were applied to reduce the occurrence of adverse events. The activities of patients in orthopedics inpatients from April 2015 to March 2016 were carried out in the circle, and the activities of quality control circle were not carried out from April 2014 to March 2015 Orthopedic hospital patients were compared. Results The incidence of adverse events decreased 35%, the goal of reaching 140%. Conclusions QA activities can play a positive role in reducing adverse events of nursing care, improving nursing quality and improving patient satisfaction, which is worthy of promotion and promotion.