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一是各类展示标准化。将审批服务项目的文件依据、办理工作流程和工作人员守则按照政务公开的要求在服务窗口展示。二是接待服务标准化。微笑服务、文明用语、礼貌待人;办件受理时主动热情,解答政策咨询一次完成;主动向服务对象提供“办事须知”、窗口联系电话以及需填写的有关表格、文书等;及时、准确地办理网上受理件。三是项目管理标准化。受理、审批、发证等项目全在服务厅全程办理,建立完善的项目管理台账。
First, all kinds of display standardization. Will examine and approve the documents of the service project, handle the work flow and the staff code will be displayed on the service window in accordance with the requirement of government affairs publicity. Second, reception service standardization. Smile service, civilized language and courtesy towards others. When the application is handled, it takes the initiative and enthusiasm to answer the policy consultation once and for all. Take the initiative to provide the service objects with “Notice of Service”, the contact telephone number of the window, and relevant forms and instruments to be filled in; timely and accurate To handle online reception. Third, project management standardization. Acceptance, approval, certification and other projects throughout the hall for the entire service, establish a sound project management ledger.