加强职能部门的监管,完善法律赋予消协代表消费者起诉的公益诉权,加大对侵权行为处罚力度,降低消费者的维权成本,四者不可或缺。也只有如此,三大通信运营商才不敢“屡说不改”。 Strengthen the supervision of functional departments, improve the law to give Consumers Consumer Litigation prosecution of public interest litigation, increase penalties for infringement and reduce the cost of consumer rights, the four indispensable. Only in this way, the three major telecommunications operators did not dare to “repeatedly said ”.