在企业信息化过程中,用户因不满软件厂商开发的系统与承诺相去甚远而把后者告上法庭的事件时有发生。而产生这类纠纷的起因,很多情况下是由于开发商和用户双方在合同中对于开发中自己应有的权利和义务界定不清造成的,结果在信息系统实施完成后,对于未料想到的问题难以协商解决,最后不得不诉诸法庭。 In the process of enterprise informatization, the user suffers from dissatisfaction with the system developed by the software manufacturer and the commitment is far from taking the latter case to court. The causes of such disputes, in many cases due to the developers and users in the contract for the development of their rights and obligations defined unclear result in the implementation of the information system is completed, the unexpected The problems are difficult to negotiate and finally resort to the courts.