很多管理人员总是被动地解决冲突问题,而冲突的积极作用并未得到充分的重视和利用。团队是由为数不多的相互之间技能互补的、具有共同信念和价值观、愿意为共同的目的和业绩目标而奋斗的人们组成的群体。在下列情况下,团队内冲突便可能发生:团队成员是竞争者而非合作者;团队缺乏制度化的活动程序或处理冲突的程序;团队成员必须共享稀缺的资源;团队成员对同事的意图缺乏信任。 Many managers are always passive to resolve the issue of conflict, and the active role of the conflict has not been fully valued and utilized. Teams are a group of a handful of people who share the same beliefs and values ​​and who are willing to work for common goals and performance goals. Conflict within a team can happen if: the team member is a competitor rather than a collaborator; the team lacks an institutionalized activity program or process to handle conflicts; the team members must share scarce resources; and the team members lack the intentions of colleagues trust.