大客户是邮政收入的主要来源,稳定的大客户群体能为邮政企业带来持续稳定的收入,从而促进邮政企业的长远发展。对于目前正处于改革调整期的中国邮政而言,市场环境和竞争格局都发生了较大的改变,如何做好对大客户资源的有效管理和利用,对于邮政发展将有着重要的战略意义。 Large customers are the main source of postal revenue. Stable large customer groups can bring sustained and steady income to postal enterprises so as to promote the long-term development of postal enterprises. For China Post, which is currently in the period of reform and adjustment, great changes have taken place in the market environment and the competitive landscape. How to effectively manage and utilize key client resources will have an important strategic significance for the development of postal services.