IT外包涉及许多因素,需要应用多种理论,从经济、能力及关系视角加以研究。通过对12种经济与管理理论的分析发现,外包成功的关键在于:组织必须确保其核心竞争力,有效集成内外部资源,适度控制对提供商的依赖程度,促进与提供商的相互信任、提升关系准则、抑制提供商的机会主义行为倾向,明确分工合作的外包边界,重视知识管理与利益相关者利益,并尽可能取得最佳成本收益。 There are many factors involved in IT outsourcing that require the application of multiple theories and research from the perspectives of economy, competence and relationships. Through the analysis of 12 economic and management theories, the key to the successful outsourcing is that the organization must ensure its core competitiveness, effectively integrate internal and external resources, moderately control the dependence on providers, promote mutual trust with providers and enhance Relationship rules, inhibit the opportunist behavior of providers, a clear division of labor cooperation outsourcing border, emphasis on knowledge management and stakeholder interests, and as far as possible to achieve the best cost-benefit.