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企业服务热线是用户与企业交流的重要渠道,也是消费者咨询和维权的重要平台。为了了解客车企业服务热线的使用情况,《商用汽车新闻》记者以普通用户的身分对宇通、厦门金龙、苏州金龙、厦门金旅、安凯客车、中通客车、青年客车等8家客车生产企业的服务热线进行了调查。《商用汽车新闻》记者分别在11:00～13:00以及18:00～20:00两个时段,就相同问题对8家客车生产企业进行了调查采访。希望通过此次调查,对国内客车生产企业服务热线的接通状况、客服人员的服务态度、服务质量等有一个比较全面的了解。
Enterprise service hotline is an important channel for users and business exchanges, but also an important platform for consumer consulting and advocacy. In order to understand the use of bus service hotline, “Commercial Vehicle News” reporter as an ordinary user of the Yutong, Xiamen Jinlong, Suzhou Jinlong, Xiamen Golden Travel, Ankai Bus, Bus, Bus and other eight passenger car manufacturers The service hotline was investigated. Commercial Vehicle News reporters interviewed 8 bus manufacturers on the same issue at 11: 00-13: 00 and 18: 00-20: 00 respectively. Hope that through this survey, the domestic passenger car service hotline connection status, customer service staff attitude, quality of service have a more comprehensive understanding.