论文部分内容阅读
高端客户是运营商的主要利润源,日趋成为三家争夺的重点市场,服务将是最为重要的利器。高端客户是运营商的主要利润源,日趋成为三家争夺的重点市场。然而,随着各运营商产品和业务的不断趋同,高端客户群对于服务的需求也越来越高。他们除注重运营商产品和业务本身的使用感知外,对于附着在网络使用中的服务感知将更加关注。未来中高端客户的争夺战中,服务将是最为重要的利器。
High-end customers are the major profit sources of operators, and have become the key markets for the three contentions. Services will be the most important weapon. High-end customers are the major profit sources for operators, becoming the key markets for the three competitions. However, with the continuous convergence of operators’ products and services, the demand of high-end customer groups for services is also getting higher and higher. In addition to focusing on the usage perception of operators’ products and services themselves, they will pay more attention to service awareness attached to network usage. The future of high-end customers in the battle, the service will be the most important weapon.