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2004年,玉柴呼叫中心成立,广西玉柴机器股份有限公司(以下简称玉柴股份)成为机械行业继北汽福田后第二家成立呼叫中心的企业。随后,玉柴呼叫中心正式获得国家工信部批准使用的95098客服短号,玉柴股份成为国内制造业首家也是唯一获准使用5位短号的企业。目前,玉柴股份在全国的保有量达400多万台,发动机产品种类繁多,涉及卡车、客车、农机、发电、船舶等,同时,玉柴股份在全国有35个办事处、3000多家服务站,将用户的需求最终落实,呼叫中心工作量之大可想而知。玉柴呼叫中心的屡获殊荣源自工作人员的踏实勤恳、强执行力。玉柴呼叫中心的服务理念是‘说到必做,做则
In 2004, Yuchai Call Center was set up and Guangxi Yuchai Machinery Co., Ltd. (hereinafter referred to as Yuchai Stock) became the second enterprise in the machinery industry to set up a call center following Foton. Afterwards, Yuchai Call Center formally obtained 95098 Customer Service Cornet approved by the Ministry of Industry and Information Technology, and Yuchai became the first and only manufacturer approved to use 5-position cornet in the domestic manufacturing industry. At present, Yuchai shares in the country to maintain a total of more than 400 million units, a wide range of engine products, involving trucks, buses, agricultural machinery, power generation, shipping, etc. At the same time, Yuchai shares in the country has 35 offices and more than 3,000 services Station, the user’s needs ultimately implemented, call center workload can be imagined. Yuchai Call Center’s award-winning since the crew’s hard-working, strong execution. Yuchai call center service philosophy is’ when it comes to doing, doing