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近年来,医疗投诉成为公众关注的一大社会热点问题。医疗投诉的处理,不仅影响医患双方的合法权益,也影响广大医务工作者的积极性,影响医院的声誉。随着人们维护自身权利的意识不断增强,人们用法律衡量医疗行为和后果的意识增高,医疗投诉的数量增多,解决难度加大,经济补偿的数额也不断增加。以医疗投诉的概念为选择标准,无论原因为何,不管医疗机构一方有无责任,只要引起了医疗投诉的案例均纳入本文。医疗投诉在各科室均有发生,但以门诊、医技科室多见。
In recent years, medical complaints have become a major social issue of public concern. The handling of medical complaints not only affects the legitimate rights and interests of both doctors and patients, but also affects the enthusiasm of the majority of medical workers and the reputation of the hospital. As people’s consciousness of safeguarding their own rights continues to grow, people’s consciousness of using laws to measure medical behaviors and consequences increases, the number of medical complaints increases, the difficulty of solving them increases, and the amount of economic compensation increases. Regard the concept of medical complaints as the selection criterion, no matter what the reason, no matter whether the medical institutions have any responsibility, as long as the cases that caused the medical complaints are included in this article. Medical complaints have occurred in all departments, but to clinics, medical departments more common.