流程再造,又称“流程重组”,是伴随着信息时代的到来必然产生的一场改变工业化时代的工作方式的革命。作为最先迈入信息社会的美国企业界也就自然而然的成为了流程再造的发源地,而已成为流程再造典范的福特汽车公司被认为是流程再造实践的早期发源地之一。 对于很多企业,尤其是中小企业来说,流程再造并不是一个遥不可及的过程。它的实现或部分实现不是必须投入大量的经费、购买大量的设备,或者等到企业的工作或管理环境有了 Reengineering, also known as “process reengineering,” is a revolution that has inevitably taken place with the advent of the information age to change the working methods of the industrialized age. As the first American business community to move into the information society, it became a natural birthplace for process reengineering. Ford Motor Company, which has become a model of process reengineering, is considered as one of the earliest birthplaces of process reengineering practice. For many businesses, especially small and medium-sized enterprises, process reengineering is not a distant process. Its realization or partial realization does not have to invest a lot of money, buy a lot of equipment, or wait until the company's work or management environment with