本文对影响员工的因素和酒店前台员工现状的分析,针对前台员工服务意识方面存在的问题,提出完善酒店奖惩制度、进行有效管理等对策,希望通过这些对策能够提升酒店前厅部员工的服务意识,进而提升酒店的整体服务水平。 Based on the analysis of the factors influencing the staff and the current situation of the staff at the front desk of the hotel, this paper puts forward the measures to improve the system of reward and punishment of hotels and how to effectively manage the problems in the service consciousness of the staff in the front desk. It is hoped that these measures can enhance the service awareness of employees in the lobby of the hotel. , Thereby enhancing the overall service level of the hotel.