论文部分内容阅读
随着图书馆事业的不断深化发展,我国图书馆的各项管理工作正逐步步入系统化、科学化的发展轨道。作为衡量图书馆管理水平和作用效能的主要标准之一的服务质量是图书馆赖以生存和发展的根本条件,已成为促进图书馆在激烈的社会竞争中保持优势地位的一个主要因素。图书馆服务的根本宗旨就是为读者和用户提供高质量的文献信息服务,为了进一步提高读者和用户对图书馆服务工作的满意度、提高图书馆服务质量,就必须建立图书馆服务质量评价体系。一、图书馆服务质量评价的作用1.社会作用。图书馆具有传递知识信息、保存人类优秀文化遗产、提高人们科学文化水平的社会功能。如果图书馆馆员能够提供高质量的服务,读者和用户对
With the continuous deepening of the development of the library, the management of our library is gradually entering a systematic and scientific track of development. As one of the main criteria to measure the level of library management and effectiveness, the quality of service is the basic condition for the survival and development of the library. It has become a major factor to promote the library to maintain the dominant position in the fierce social competition. The fundamental purpose of library service is to provide readers and users with high-quality literature and information services. In order to further enhance the satisfaction of readers and users with library service work and improve the service quality of libraries, it is necessary to establish a library service quality evaluation system. First, the role of library service quality evaluation 1. Social role. The library has the social function of transmitting knowledge and information, preserving the outstanding human cultural heritage and improving people’s scientific and cultural level. If librarians are able to provide high-quality service to readers and users alike