做好新世纪档案工作，必须强化服务意识，具体地说，应做到“五要”。一要解放思想，转变观念。档案工作者要树立“大档案”的观点，从而扩大工作思路，开拓工作领域，立足于改革，致力于发展，着力于开拓，寻求档案工作新突破。二要有过硬的业务素质，这是优质服务的关键。有 In order to do a good job in archival work in the new century, we must strengthen our sense of service. Specifically, we should accomplish the “five requirements.” First, we must emancipate our minds and change our concepts. Archivists should establish a “big file” point of view, so as to expand their work train of thought, open up areas of work, based on the reform, is committed to development, focus on development, and seek new breakthroughs in archival work. Second, we must have a good business quality, which is the key to quality service. Have