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全球服务外包的发包业务主要集中在发达国家,其中美国约占三分之二,欧盟和日本占近三分之一;发展中国家则为服务外包的主要承接地,其中亚洲承接最多约占45%,而印度是亚洲最主要的承接国;欧洲主要承接国为爱尔兰,拉美主要承接国是墨西哥。全球BPO市场地区分布是北美的BPO市场占主导地位,其中美国是最具潜力的BPO市场,BPO支出约占全球BPO支出的2/3,亚太地区是新兴的BPO市场,增长最快。国际服务外包转移方市场主要集中在北美、西欧、日本,这三个地区转移的服务外包总量约占全球的95%左右。服务外包承接地逐步向中国、印度、巴西、智利、波兰、俄罗斯、罗马尼亚和匈牙利等国家转移,这些国家也逐渐成为全球服务外包交付枢纽中转站。
Global outsourcing outsourcing business mainly concentrated in developed countries, of which about two-thirds of the United States, the EU and Japan accounted for nearly one-third; developing countries are the main destination for service outsourcing, of which Asia to undertake up to about 45 %, While India is the most important undertaking country in Asia; the major undertaking country in Europe is Ireland, while the main receiving country in Latin America is Mexico. The distribution of global BPO market is the dominant BPO market in North America. Among them, the United States is the most potential BPO market. With BPO accounting for about two-thirds of the global BPO expenditure, the Asia-Pacific region is the emerging BPO market with the fastest growth rate. The international service outsourcing transfer market is mainly concentrated in North America, Western Europe and Japan. The total amount of service outsourcing transferred in these three regions accounts for about 95% of the global total. Service outsourcing undertakes the gradual transfer to countries such as China, India, Brazil, Chile, Poland, Russia, Romania and Hungary, and these countries have also gradually become the global hub for service outsourcing delivery.