论文部分内容阅读
目的:探讨急诊状况下运用交流沟通技巧稳定患者情绪。方法:对2015年1月-2015年12月来我院急诊的患者80例有情绪问题的患者,护理人员运用心理分析、信任、尊重、解释、适当的沉默(倾听)、眼神交流等技巧的稳定患者情绪。结果:急诊护患沟通需找准切入点,娴熟的急诊护理技能是取得患者信任基础,优质的急诊服务能缓解患者忐忑不安的心情,尊重和理解是急诊护患沟通中的主要技巧,80例患者在稳定的情绪中安然度过疾病的危险期。结论:在急诊护理工作中,良好的沟通技巧能稳定患者情绪,利于提高护理质量,促进患者康复,提高患者对护理的满意度,避免不必要的护患纠纷。
Objective: To explore the use of communication skills to stabilize patients’ emotions in emergency situations. Methods: From January 2015 to December 2015, 80 patients with emotional problems from our emergency department were enrolled in this study. The nurses used the techniques of psychological analysis, trust, respect, explanation, appropriate silence (listening) and eye contact Stabilize patient emotions. Results: The emergency nurse-patient communication needed to identify the entry point. Skilled emergency care skills were the basis of patient trust. Excellent emergency services could relieve the patient’s uneasy feelings. Respect and understanding were the main techniques in emergency nurse-patient communication. 80 patients In a stable mood to survive the dangerous period of disease. Conclusion: In emergency nursing, good communication skills can stabilize patients’ emotions, improve nursing quality, promote patient rehabilitation, improve patient satisfaction with nursing and avoid unnecessary nurse-patient disputes.