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在江苏高邮电信局,你会感受到这样的氛围:一切工作均以用户满意为标准,用户的需求是全局关注的焦点;各项工作严格按照质量管理体系文件的步骤和要求有条不紊地进行……这一切都是该局贯彻ＩＳＯ９００１:２０００国际质量标准(以下简称“贯标”)的结果。ＩＳＯ９００１:２０００质量标准是现代企业必须遵守的基本要求,是国际通用的严格、科学的标准。标准中的“以顾客为关注焦点”与中国电信集团提出的“用户至上,用心服
In Jiangsu Gaoyou Telecom Bureau, you will feel the atmosphere: all the work are based on customer satisfaction as the standard, the needs of users is the focus of the global concern; all the work in strict accordance with the steps and requirements of the quality management system documentation ... All this is the result of the Bureau implementing the ISO9001: 2000 International Quality Standard (hereinafter referred to as the “standard”). ISO9001: 2000 quality standards are the basic requirements that modern enterprises must abide by and are internationally stringent and scientific standards. The standard of “customer-focused” and China Telecom Group’s "customer first, intentions to serve