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复印病案人性化服务就是以人为本,转变服务理念,变被动管理为主动管理,为病案复印者提供方便、高效、主动优质的服务,每周清查病案,通知医师病案及时归档,避免复印时病人等候时间过长。在服务过程中应热情、耐心,做好解释工作,尽量减少误会;同时病案管理人员要不断提高业务水平,做到快速准确查找病案,更好更快地服务患者,不断提高病案的管理水平,提升医院的社会效益和经济效益。
Photocopying of medical records Humanized service is people-oriented, change the service concept, change the passive management of the initiative to manage, provide convenient, efficient and proactive quality services for the record copy, weekly medical records to inform physicians medical records filed in a timely manner to avoid patient copying time waiting time Too long. In the service process should be enthusiastic, patient, explain the work done to minimize misunderstanding; the same time medical record management personnel should continue to improve their professional level, to quickly and accurately find medical records, better and faster service to patients, and continuously improve the management of medical records, Improve the hospital’s social and economic benefits.