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目的分析急诊科护士与患者及其家属沟通技巧的运用效果。方法将深圳市宝安区福永人民医院急诊科2014年1月-2016年12月收治的86例患者进行随机分为观察组和对照组各43例,对照组实施传统方式进行护患沟通,观察组实施改良护患沟通模式,对比两组的护患纠纷发生率、护理工作满意度以及护士自我效能评分。结果观察组护患纠纷发生率为9.3%,显著低于对照组的32.6%,观察组护理工作满意度、护士自我效能评分均高于对照组,差异均有统计学意义(P<0.05)。结论急诊科护士在与患者及其家属沟通中合理运用沟通技巧能够有效提高护理工作的满意度,提高护士的自我效能感,降低急诊科护患纠纷发生率。
Objective To analyze the effect of using communication skills between emergency nurses and patients and their families. Methods A total of 86 patients admitted to the Emergency Department of Fuyong People’s Hospital of Bao’an District, Shenzhen from January 2014 to December 2016 were randomly divided into observation group (43 cases) and control group (43 cases). The control group received traditional methods of nurse-patient communication and observation group Implementation of improved nurse-patient communication mode, compared the incidence of nurse-patient disputes, nursing job satisfaction and nurses self-efficacy score. Results The incidence of nurse-patient disputes in the observation group was 9.3%, which was significantly lower than that in the control group (32.6%). The nursing work satisfaction and self-efficacy scores of the nurses in the observation group were significantly higher than those in the control group (P <0.05). Conclusion The use of communication skills in the communication between emergency department nurses and patients and their families can effectively improve the satisfaction of nursing work, enhance the self-efficacy of nurses and reduce the incidence of nurse-patient disputes in emergency department.