门诊是医院不可缺少的重要组成部分,门诊质量管理水平的高低,直接影响着医院的核心竞争力,影响着医院的社会效益和经济效益。门诊作为医疗服务窗口,是为患者提供医疗服务的重要场所,绝大多数患者的诊治是在医院的门诊完成的,患者对医院的更多来自于门诊的就医过程,他们的满意与 Outpatient service is an indispensable part of the hospital. The level of outpatient quality management directly affects the core competitiveness of the hospital and affects the social and economic benefits of the hospital. The outpatient service, as a medical service window, is an important place for providing medical services to patients. The majority of patients are diagnosed and treated in the outpatient department of the hospital. The patient’s treatment of the hospital comes from the outpatient clinic. Their satisfaction and