1面临现状近年来,医院总体服务质量上升,就医环境、医疗设备及医技水平等有了不同程度的改善和提高,但医患间的“信任度”却越来越低,医疗效果差、医疗费用高、服务态度不好、缺少沟通理解等,成为影响医患信任度上升的重要因素。甚至,有些医疗机构不时地发生医疗安全恶性事件、医疗器械不良事件、医疗意外及过失等不正常情况。据不完全统计, Face the status quo in recent years, the overall quality of service in hospitals, medical environment, medical equipment and medical technology have improved and improved in varying degrees, but the “trust” between doctors and patients is getting lower and lower, the medical effect Poor, high medical costs, poor service attitude, lack of communication and understanding have become important factors affecting the trust of doctors and patients. Even some medical institutions occasionally suffer from malformations such as medical and safety accidents, medical device adverse events, medical accidents and negligence. According to incomplete statistics,