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投诉举报是群众和卫生行政执法部门沟通交流的平台,是反映社情民意的渠道,受理投诉举报也是执法部门维护群众健康权益的具体体现。随着经济社会的发展,群众自我保护意识提高,通过举报维权的消费者日益增加,投诉举报的受理和查处已经成为卫生监督一项重要工作内容,是强化社会监督、树立卫生监督部门良好形象的具体体现~([1])。本文研究的投诉举报是指公民、法人或其他组织以来访、来信、来电等方式向卫生监督机
Complaint reporting is a platform for the masses and health administrative law enforcement departments to communicate with each other and is a channel for reflecting public opinion and public opinion. Handling complaints and reporting is also a concrete manifestation of law enforcement departments in safeguarding their health and rights. With the development of economy and society, people’s awareness of self-protection is increasing. Consumers reporting their rights are increasing day by day. The reception and investigation of complaint reports have become an important task of health supervision. They are to strengthen social supervision and establish a good image of the health supervision department Specific embodiment ~ ([1]). The complaints and complaints reported in this paper refer to complaints received by citizens, legal persons or other organizations from the government, letters, calls, etc. to the health supervisor