在客户是上帝的年代,改善客服的手段可谓五花八门,用软件客观地了解客户的心情,及时、周到地提供人性化的服务,不失是一种有效的手段。顾客:“喂,是信安达保险公司吗?”客服中心:“您好,我是786号服务员宋XX……”顾客:“太让人生气了,上个月我明明已经交过保费了,可是昨天我又 In the era when the customer is God, the means to improve customer service can be described as varied, using software to objectively understand the customer’s mood, timely and thoughtful manner to provide human services, after all, is an effective means. Customer: ”Hello, is the letter of Anderson Insurance Company?“ ”Customer Service Center: “ Hello, I am the waiter 786 No. XX ... ”Customer: " too angry, last month I obviously have Payed premiums, but yesterday I again