若想与他人相处融洽,并顺利解决问题,交流是必不可免的。 人们常说:“我们应该好好谈谈。” 人们常想:“只要谈话还在继续,事情总有转机。” 人们总是很自然地认为,人与人之间并无很大差别,产生矛盾的根本原因是相互缺乏理解,并不存在真正的争端,只要能让他人明白自己的想法问题就解决了。 但是,你也许已经注意到这种情况——你谈得越多,就会越恼怒、受挫。更为滑稽的是,当谈话毫无成效时,你的本能反应却是越说越多,结果只会是越谈越糟。 这里有一种解决争端的办法——策略性交流,由以下4个步骤组 If you want to get along well with others and successfully solve the problem, communication is inevitable. People often say: “We should talk about it.” People often think: “As long as the conversation continues, things are always turning points.” People always think naturally that there is not much difference between people and conflict The fundamental reason is the lack of mutual understanding, there is no real dispute, as long as we can make others understand their own ideas to solve the problem. However, you may have noticed this - the more you talk, the more irritated and frustrated you are. Even more funny is that when the conversation is fruitless, your instinctive reaction is to say more and more, the result will only be the more talk worse. Here’s a solution to the dispute - strategic exchange, consisting of the following four steps