“客户就是上帝”。在竞争激烈的建筑市场中,不断提高施工企业的客户满意度不仅是施工企业加强自身整体素质,适应建筑市场竞争的需要,更是尊循科学发展观,建设和谐社会的需要,其巨大作用是不言而喻的。客户满意度,简要的说就是客户要求被满足程度的感觉与评价,它是一个综合性的 “Customer is God.” In the highly competitive construction market, continuous improvement of customer satisfaction of construction enterprises is not only the construction enterprises to enhance their overall quality, to adapt to the construction market competition needs, but also respect the scientific concept of development, the need to build a harmonious society, its great role is It goes without saying. Customer satisfaction, in short, is the feeling and evaluation of the degree to which the client's requirements are met. It is a comprehensive