台政办发〔2014〕16号各县(市、区)人民政府,市政府直属各单位:市12345便民服务平台自2013年6月1日运行以来,共受理群众来电11万余件,有效地改善和提升了政府公共服务。为进一步加强机关效能和行风建设,促进政府职能部门公共服务提速提质,根据市政府领导意见,决定会同市政府纠风办建立市政府职能部门“一把手”现场接听12345热线制度,现将有关事项通知如下:一、指导思想贯彻落实全市“四网融合”便民服务体系建设会 Since the operation of the 12345 convenience service platform of the counties (cities, districts) People’s Governments and municipal governments directly under the Taiwan Provincial Government (CCP) on June 1, 2013, a total of 110,000 pieces of incoming calls from the masses have been accepted and are valid To improve and enhance the government public service. In order to further enhance the effectiveness of agencies and the development of business practices and promote the speeding up of public service delivery in government departments, according to the opinions of the leaders of the municipal government, it is decided to work together with the municipal government to set up a functional department of municipal government to “help” the 12345 hotline system Relevant matters to inform the following: First, the guiding ideology to implement the city “Four networks integration ” convenience service system construction