文章构建了基于保险业务流程的知识管理框架,以团体健康保险新契约核保业务流程为例,提出了一种从业务流程中挖掘知识流的方法。这种方法能够增强知识的获取、提炼、表达、共享和利用能力,从而有效提升保险公司的核心竞争力。 This paper constructs a knowledge management framework based on insurance business process. Taking a new contract insurance business process of group health insurance as an example, this paper proposes a method of mining knowledge flow from business process. This approach can enhance the ability to acquire, refine, express, share and utilize knowledge to effectively enhance the core competencies of insurers.