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目的:观察和分析品管圈在我院药学服务质量改进工作中的应用效果。方法:由我院计划实施药学服务工作的整体质量改进活动,并在活动实施后1个月的某一周内随机观察100次配药、100次摆药所需要消耗的时间情况。调查活动结束以后的1-2个月,医务人员分别对本次服务质量改进活动当中出现的配方差错率、处方差错率以及摆药差错率等因素进行分析与研究。结果:品管圈实施前后,我院药学服务质量改进活动当中的配方时间、摆药时间等均低于活动前,两者对比差异显著,具有统计学意义(P<0.05)。活动实施以后,处方、配方、摆药等服务工作的差错率均低于活动前,差异对比明显,具有统计学意义(P<0.05)。经过本次医院药学服务质量改进,我院个体化用药方案设计增幅为105.21%,科室患者药学咨询量增幅为20.45%。结论:开展品管圈活动以后,医院药学工作的服务质量得到了明显提升,药师的工作效率大大提高、工作质量与以往相比也有了很大的进步,药师及医务人员参与临床药学工作的意愿与积极性明显增强。
Objective: To observe and analyze the application effect of quality control loop in the improvement of pharmacy service quality in our hospital. Methods: The overall quality improvement activities of pharmacy services were planned by our hospital. During the one month after the implementation of the activity, we randomly observed 100 dispensing times and 100 time-consuming prescriptions. After 1-2 months of the survey, the medical staff analyzed and studied the formulation error rate, the prescription error rate and the error rate of the pendulum in the service quality improvement activities respectively. Results: Before and after the quality control circle was administered, the prescription time and swing time in the pharmacy service quality improvement in our hospital were all lower than those before the activity. There was significant difference between them (P <0.05). After the implementation of the activity, the error rates of prescription, formulation, prescription and other service work were lower than those before the activity, the difference was significant and statistically significant (P <0.05). After this hospital pharmacy service quality improvement, our hospital individualized drug program design increase of 105.21%, departmental pharmacy consulting amount increase of 20.45%. Conclusion: The quality of service of hospital pharmacy has been significantly improved after QA activities. The efficiency of pharmacists has been greatly improved. The quality of work has also been greatly improved compared with the past. The willingness of pharmacists and medical personnel to participate in clinical pharmacy With the enthusiasm significantly enhanced.