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在政府工作报告中,“切实保障和改善民生”被列入2012年政府工作的主要任务之一。完善公共服务,是政府工作的一大挑战。“政府接触率”是考察政府公共服务水平的重要指标,一方面反映了公众对公共服务的需求情况,另一方面反映了政府对公众公共服务需求的提供情况。零点研究咨询集团最新数据显示:2007—2011年间,城市和小城镇居民与政府接触率持续下降,特别是小城镇居
In the government work report, “effectively protect and improve people’s livelihood,” was included in the government’s 2012 one of the main tasks. Improving public services is a major challenge for the government. “Government contact rate ” is an important indicator to examine the level of government public service, on the one hand reflects the public demand for public services on the other hand reflects the government’s provision of public public service needs. Zero Research Advisory Group latest data show that: 2007-2011, urban and small town residents and government contact rates continued to decline, especially in small towns