由于公共图书馆读者数量及借阅量不断增多,业务逐渐多元化,各馆普遍面临人员不足、服务质量有待提升等问题。本文论述了公共图书馆开展志愿者服务的必要性及服务内容,并对当前志愿者服务存在的问题,提出相应的改善措施。 Due to the continuous increase in the number of readers and borrowing of public libraries, the diversification of businesses and the general lack of staff in various museums and the need to improve the quality of service required to be solved. This paper discusses the necessity and service contents of volunteer service carried out by public libraries, and puts forward the corresponding improvement measures to the existing problems of volunteer service.