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1 影响医患关系的主要因素1.1 急诊医患关系。主要包括:医患与病人、医护人员与病人家属之间的关系,急诊由于部门多、环节多,发生医患摩擦机会也相应增加。如候诊、划价、交费、取药时间长,检查报告未能及时取回,找不到检查科室等均可滋生病人的负面情绪。1.2 人际信息沟通是影响急救医患关系的主要因素。急诊病人来医院看病首先接触的是护士,病人对护士的第一印象往往会影响信息沟通。当一位病人来医院急诊挂号时,护士 如先起立,面带笑容,主动打招呼,使用礼貌语言询问病情,并及时安排医生接诊,病人就会从感情上对护士、对医院产生信任感,
1 The main factors affecting the doctor-patient relationship 1.1 Emergency doctor-patient relationship. Mainly include: The relationship between doctors and patients and patients, medical staff and patient’s family members, emergency department due to many departments, many links, there is a corresponding increase in the chance of doctor-patient friction. Such as waiting time, pricing, payment, and taking medicine for a long time, the inspection report could not be retrieved in time, and the lack of inspection departments can breed negative emotions. 1.2 Interpersonal information communication is the main factor affecting the relationship between emergency doctors and patients. Emergency patients come to the hospital to first see a nurse, and the patient’s first impression of the nurse often affects the communication of information. When a patient comes to the hospital for emergency registration, the nurse stands up first, smiles, takes the initiative to say hello, uses polite language to ask the patient about the condition, and arranges doctors to see the patient promptly. The patient will feel emotionally affecting the nurses and the hospital.