自7月民航总局《关于因航空公司原因造成航班延误给予旅客经济补偿的指导意见》正式推行以来,因航班延误引发的航空公司与旅客间的冲突频频发生,这使得国内航空公司一时间成了“众矢之的”,不仅旅客和社会各界对航空公司的经济补偿、服务质量等更加不满,也使航空公司的经济利益 Since the official launch of the CAAC Guidance on Economic Compensation for Travelers Due to Flight Delay caused by Airlines, the conflict between airlines and passengers caused by flight delays has taken place frequently, which makes domestic airlines a time “The target of public criticism” not only is more dissatisfied with the economic compensation and service quality of airlines by travelers and the community, but also makes the economic interests of airlines