我们整天与质量打交道,但谈到什么是质量这个看似简单而又非常难的问题,不同的人有不同的看法,大概没有几个人能非常准确的说清楚。我们进行消费(购物,医疗,旅游,教育等)的时候首先考虑的是什么?品质,成本,交货期,服务,安全。谈到选择产品或服务的标准有哪些?性能优越,美观, We deal with quality all day, but when it comes to what appears to be quality, a seemingly simple and very difficult issue, different people have different opinions, and probably few of them can be very precise. What are the first things to consider when we spend on consumer goods (shopping, healthcare, travel, education, etc.)? Quality, cost, delivery, service, safety. Talking about the choice of products or services which standards? Superior performance, beautiful,