为培养高素质旅游人才,服务礼仪课程调整教学目标、整合教学内容、改革考核方式,采用渗透式教学法,气质教学法,任务驱动教学法,情景模拟教学法,微格教学法,取得良好的教学效果。针对教学改革中存在的不足提出注重量化教学和过程考核、分组精细化教学、拓展校外实践课堂、开展丰富的课外教学活动的改进措施。 In order to cultivate high-quality tourism talents, the service etiquette curriculum adjusts the teaching goal, integrates the teaching content, reforms the examination way, adopts the infiltration teaching method, the temperament teaching method, the task-driven teaching method, the situational simulation teaching method and the micro-teaching method, Teaching effect. In view of the existing problems in the teaching reform, we put forward some improvement measures, such as quantitative teaching and process assessment, grouping and refinement teaching, expansion of extracurricular practice class, and enrichment of extracurricular teaching activities.