对于员工的牢骚,大多数的管理者都是抱持着一种不理解、不支持的态度。如果我们换个视角去看待这个问题,或许会有不一样的发现!由哈佛大学心理学教授梅约提出的牢骚效应告诉我们,凡是公司中有对工作发牢骚的人,那家公司或老板一定比没有这种人或有这种人而把牢骚埋在肚子里的公司要成功得多。它告诉我们:人有各种各样的愿望,但真正能达成的却为数不多。对那些未能实现的意愿和未能满足的情绪,千万不要压制,而是要让它们发泄出 For employees to complain, most managers are holding a do not understand, do not support the attitude. If we look at this problem from another perspective, there may be different findings! The grumbling effect put forward by Mayo, a professor of psychology at Harvard University, tells us that any company in which there are complaining about the work must have a certain ratio Companies without such people or with such people buried in their stomachs are much more successful. It tells us that people have all kinds of aspirations, but few are truly achievable. For those unfulfilled wishes and unfulfilled emotions, do not suppress, but let them vent