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我们已经阐述了质量竞争力培育、提升、发挥的途径,现在推荐几种提升和增强质量竞争力的有效方法,主要有:质量链管理、服务质量指数、六西格玛管理和卓越绩效模式。1 质量链管理质量链管理是以多个组织、多种要素共同参与质量形成与实现过程为内容,以质量流、信息流、价值流为对象,通过控制关键链节点,实现协调耦合、增值高效的质量管理理论和方法体系。这是上海质量管理科学研究院自主研发的重要成果之一。1.1 质量链管理原理质量链管理是对质量管理理论、方法与技术的拓展和延伸,也为质量竞争力的培育和提升提供了新的思路、工具和手段。首先,质量链管理要求企业集中所有的相关方,围绕
We have already described the way to cultivate, enhance and exert quality competitiveness. We now recommend several effective ways to enhance and enhance our quality competitiveness: Quality Chain Management, Quality of Service Index, Six Sigma Management and Performance Excellence Model. A quality chain management Quality chain management is a multi-organization, a variety of elements to participate in the quality of the formation and implementation process as the content, quality flow, information flow, value flow as the object, through the control of key chain nodes, to achieve coordination and coupling, value-added and efficient Quality management theory and method system. This is one of the important achievements independently developed by Shanghai Academy of Quality Control Science and Technology. 1.1 Principles of Quality Chain Management Quality chain management is an extension and extension of the theories, methods and techniques of quality management. It also provides new ideas, tools and tools for nurturing and upgrading quality competitiveness. First of all, the quality chain management requires enterprises to focus all stakeholders around