本期着重介绍波多里奇卓越绩效准则第二章“战略策划”、第三章“以顾客为中心”条款。“战略策划”章节关注的是组织如何制定战略目标和行动计划、如何实施、如何在环境变化时进行调整,以及如何测量战略进展情况。本章强调,组织的长期可持续性和竞争环境作为关键的战略性问题,是其总体策划活动的必要组成部分。虽然多数组织越来越擅于 This issue focuses on Porterich's high performance guidelines for Chapter 2, “Strategic Planning,” and Chapter 3, “Customer Centricity,”. The Strategic Planning chapter focuses on how the organization develops its strategic goals and action plans, how it is implemented, how it is adjusted when the environment changes, and how to measure strategic progress. This chapter emphasizes that the organization's long-term sustainability and competitive environment as key strategic issues are an essential part of its overall planning activities. Although most organizations are getting better at it