门诊是医院医疗工作的窗口,是医院管理工作的重要环节。近几年,我们从几方面入手,严格地抓了门诊质量管理,取得了一些效果,现就如何进行门诊质量管理这个问题谈谈我们的体会。 Outpatient service is the window of hospital medical work and an important part of hospital management work. In recent years, we have started from several aspects, strictly grasped the outpatient quality management, and achieved some results. Now we talk about our experience on how to conduct outpatient quality management.