家族式企业管理工作环境的挑战外来经理人在中国家族企业,特别是家族式管理的企业中开展工作时,其面临的人际关系一般都是非常复杂的。造成复杂人际关系的根源在于企业内部的诸多决策权限皆在家族成员手上,外来的经理人在开展各项工作的挑战在于不仅要对事情负责,还要学会琢磨人。正常的工作开展我们是对事不对人,一旦变成对事就对人后,那么后果就会十分严重,例如:公司产品因质量问题遭到客户投诉后批量退货,售后经理会指出某车间主 The challenge of a family-owned business management environment When working in a Chinese family-owned enterprise, especially a family-run business, foreign managers are often faced with very complex interpersonal relationships. The root cause of complex interpersonal relationships is that many decision-making authority within the enterprise are in the hands of family members. The challenge for foreign managers in undertaking various tasks lies in not only being responsible for the matter but also learning to figure out people. Normal work to carry out the right thing to us, once the right thing on the people, then the consequences will be very serious, for example: the company’s products due to quality problems by customer complaints bulk returns, after-sales manager will point out that a workshop owner