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易趣网的诞生无疑是中国电子商务的亮点。“易趣”的市场定位非常明确:完全围绕网友个人需求,采取C TO C的方式,为所有网民的物品竞标服务。千方百计地提高服务水平,持之以恒地培养网友与网站的感情,是易趣人最大的奋斗目标。从跟踪提供竞标信息、解答任何疑难问题到完善网下成交条件、举办网友联谊活动,无一不是把网友置于核心地位。先后推出了首家个人信用评价系统、免费会员制和代理服务,前不久又推出24小时无间断服务,让网友无论在什么时候上网都能享受到细致、周到的服务,可谓把服务工作做到了家,这也充分体现了易趣“以服务为宗旨,以客户为中心,以人为本”的经营理念。
The birth of eBay is undoubtedly the highlight of e-commerce in China. “EBay” market position is very clear: completely around the individual needs of users, take C TO C way, for all Internet users bid for services. Do everything possible to improve service levels, perseverance to cultivate the feelings of users and sites, eBay people’s biggest goal. From the track to provide bidding information, answer any difficult questions to improve the conditions for offline transactions, networking activities held friends, are all netizens at the core. Has introduced the first personal credit rating system, free membership and agency services, recently launched a 24-hour non-stop service, so that users no matter when the Internet can enjoy the meticulous and thoughtful service, described the service to do Home, which also fully reflects the eBay “for the purpose of service, customer-focused, people-oriented” business philosophy.