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最近,J.D.Power在北美发布了2007年度顾客满意度指数。与此同时J.D.Power亚太也发布了2007年度中国售后服务满意度指数。我们将这两份报告加以对照,为消费者挑选出了一些值得关注的信息。
Recently, J.D.Power released its 2007 Customer Satisfaction Index in North America. At the same time, J.D.Power Asia Pacific also released the 2007 China Customer Service Satisfaction Index. We compare these two reports to pick out some interesting information for consumers.