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目的探讨品管圈活动在心脏外科护理中的应用效果。方法选取2015年1月~6月在我院住院治疗的298例患者为对照组,另选择2016年1月~6月住院治疗的318例患者为观察组,对照组行常规护理,观察组则实施品管圈管理模式,观察比较护理人员自身素质变化及两组患者对护理服务质量的评价变化等情况。结果观察组患者在健康宣教满意度、护理服务态度满意度及住院病房满意度相比于对照组,均高于后者且差异显著(P<0.05),观察组对护理服务技术满意度相比于对照组,略高于后者但差异不明显(P>0.05);护理人员在沟通能力、解决问题能力及团体凝聚力等方面均得到明显提升(P<0.05)。结论针对心脏外科护理,采取品管圈活动,可显著提升其服务质量,提升护理服务满意度,还可实现护士综合能力水平的提高。
Objective To investigate the effect of quality control loop in cardiac surgery. Methods 298 patients hospitalized in our hospital from January to June 2015 were selected as the control group. Another 318 hospitalized patients from January to June 2016 were selected as the observation group and the control group received routine nursing. The observation group The implementation of quality control management, observation and comparison of nursing staff their own quality changes and the two groups of nursing service quality evaluation changes. Results Compared with the control group, the patients in the observation group were significantly more satisfied with the health education satisfaction, satisfaction with nursing service attitude and in-patient ward than those in the control group (P <0.05). The satisfaction rate of the nursing service technology in the observation group In the control group, the difference was slightly higher than the latter (P> 0.05). Nurses also improved significantly in communication skills, problem-solving ability and cohesion (P <0.05). Conclusion For cardiac surgical care, quality control activities can significantly improve the quality of service, improve the satisfaction of nursing services, and improve the comprehensive ability of nurses.