二、质量经营的方法1.全面质量管理久米均教授在“质量经营入门”中把质量经营定义为:质量经营=TQM+α。事实上,全面质量管理是美国人发明的,但却在日本得到最完美的发展。TQM的定义是,组织的经营者、员工和其他利益相关方在共同具有重视质量意识的基础上,以整体的力量,把经济地提供满足顾客要求的产品和服务作为经营的重点,以方针管理、功能分层管理、QC小组活动作为活动核心,通过关 Second, the quality of management methods 1. Total Quality Management Professor Kumi are in the “Quality Management Introduction” in the quality management is defined as: Quality Management = TQM + α. In fact, total quality management was invented by the Americans, but it has been most developed in Japan. The definition of TQM is that the operators, employees and other stakeholders of the organization, based on their common sense of quality, take the overall strength to provide the products and services that meet the customers’ requirements economically. , Functional management, QC group activities as the core activities, through the customs