本文共分三部分,第一部分是注意培养在讲解工作中的服务意识,第二部分是对讲解员的业务素质提出见解,即具备丰富的专业知识;因人施讲的能力;运用准确、优美的语言以及妆容高雅、仪态大方。第三部分是要求讲解员要善于整理观众的反馈意见。 This article is divided into three parts, the first part is to pay attention to cultivate the sense of service in explaining the work, the second part is to explain the professional qualities of instructors, that is, with rich professional knowledge; ability to speak people; the use of accurate, beautiful The language and elegant makeup, generous attitude. The third part is to ask the guide to be good at finishing the audience’s feedback.