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目的研究SWOT分析法用于药剂科改革的临床效果和价值。方法抽取临汾市第二人民医院在SWOT分析法应用前(2012年5月—2013年5月)和应用后(2013年6月—2014年6月)的门诊处方各3000张,处方样本按照各科室分层随机抽取。将SWOT分析法应用于药剂科改革管理工作之中,据此提出相应改革策略并加以实施,并于结束后对改革成果进行评价分析。结果 SWOT分析管理后平均每份处方用药品种数少于管理前,抗菌药物使用百分率、注射剂使用百分率低于管理前,基本药物占处方用药的百分率高于管理前,差异有统计学意义(P<0.05)。SWOT分析管理前患者满意度评分为(87.3±11.2)分,管理后为(95.5±5.4)分,SWOT分析管理前后患者满意度评分比较,差异有统计学意义(P<0.05)。结论 SWOT分析法可促进临床合理用药水准,提高工作绩效以及服务质量。
Objective To study the clinical effect and value of SWOT analysis in pharmacy department reform. Methods A total of 3000 outpatient prescriptions were collected from the Second People’s Hospital of Linfen City before the SWOT analysis was applied (May 2012-May 2013) and after the application (June 2013-June 2014) Department randomly selected stratification. The SWOT analysis method is applied to the reform and management of pharmacy department, accordingly put forward the corresponding reform strategy and implement it, and at the end of the evaluation of the results of the reform. Results Before SWOT analysis, the average number of drugs per prescription was less than that before administration, the percentage of antibacterials was used, the percentage of injections was lower than that before management, and the percentage of prescription drugs in prescription was higher than that before management (P < 0.05). The score of patient satisfaction before SWOT analysis was (87.3 ± 11.2) points and (95.5 ± 5.4) points after administration, and the difference was statistically significant (P <0.05) before and after SWOT analysis. Conclusion SWOT analysis can promote the clinical rational use of drugs, improve job performance and service quality.