点:推行人性化的服务前台是汽修企业的龙头。前台的汽修服务工作要根据历史资料掌握好企业自身拥有的车主客户,成立专门专业的跨部门、跨岗位的服务小组,对这些车主客户实施贴心的从接待、养护维修到修后跟踪的一系列服务。并对他们不同的需求,不同的爱好,实施个性化的服务,这些服务手 Point: the implementation of personalized service front desk is the leader in auto repair business. Auto repair front desk work according to historical data to master the owners own car owners, the establishment of specialized cross-sectoral and cross-service team, these car customers intimate implementation from the reception, maintenance and repair to repair the track after a Series of services. And their different needs, different hobbies, the implementation of personalized services, these services hand